Member associations
A small staff running an operation sized for a much larger one.
Trade associations, professional societies, alumni organizations, and community clubs.
What actually happens
Member services, event administration, continuing-education records, invoicing, and the website all sit with a handful of people. Growth adds work linearly and revenue slowly, so the answer is always the same overworked staff.
What we do about it
- Member records, renewals, invoicing, event registration, and email off one set of records
- A website and members-only area that scales with the membership rather than the staff
- Dedicated teammates for member services, event administration, and invoicing
- Managed IT and identity administration across a distributed volunteer board
- Process mining on renewal season, which is where the fire drill actually starts
The outcome
Capacity that scales with membership without headcount that scales with it.
Who you are probably using today
Organizations like yours typically run some combination of Wild Apricot, Glue Up, MemberClicks, Novi AMS and Fonteva. We are not asking you to leave the software. We administer what you own and do the work inside it — the comparison page sets out where each kind of vendor is genuinely stronger.
What that looks like in practice
OLi — AI enablement
Dataken's AI platform, packaged so a mission organization can actually buy it and actually use it.
Websites
A public site that looks like your organization deserves, and that a volunteer can update without breaking.
Operations platform
Member and contact records, invoicing, payments, and communications in one system, under our name and our support.
Managed IT
A real IT function for an organization that cannot justify hiring one.
Back office & resourcing
Dedicated teammates doing the administrative work, at a cost that fits a mission budget.