Services
A platform most mission organizations could never buy, and the people to run it
Two halves of one offer. The platform gives you the operational stack the sector's software vendors sell — plus the AI layer none of them have. The people half means you are not handed a login and left to it.
The platform
What we give you
Sold as one integrated stack under our name, not four subscriptions you have to make talk to each other.
The differentiator
OLi — AI enablement
Dataken's AI platform, packaged so a mission organization can actually buy it and actually use it.
The problem this solves
AI enablement is real, it works, and it is effectively unavailable to this sector. It is priced for companies with IT budgets and sold to organizations with staff to run it. A congregation with two administrators and a nonprofit with eleven employees can neither afford enterprise AI nor absorb it if someone donated it — there is no one to configure it, no one to interpret it, and no one to act on what it finds.
What is included
- Operational analytics — where the hours actually go, by person, process, and system
- Process mining — the real path work takes through your systems, including the rework nobody documented
- Endpoint computer vision — machine learning on the active window; structured metadata only, no raw screenshots stored or sent
- Real-time coaching and micro learning delivered at the moment of the task
- Security insights — shadow IT and risky data paths surfaced from the same signal stream
- Run for you, not handed to you: we configure it, read it, and bring you the findings
Where the signal layer comes in
This is the reason the dba exists. Everything else on this page is available elsewhere in some form. A five-year-old production AI platform, operated on your behalf at a price a small organization can carry, is not.
OLi is Dataken's platform, in production for over five years across commercial deployments. It was not built for this launch and it is not a wrapper.
Design & hosting
Websites
A public site that looks like your organization deserves, and that a volunteer can update without breaking.
The problem this solves
Most mission organizations are on a site a member built years ago, a template nobody has the password for, or a platform whose editor is painful enough that the events page has been out of date since spring. Redesigns stall because the quote is a capital expense the board will not approve.
What is included
- Custom design, not a template with your logo dropped in
- Built for the people who will actually maintain it — volunteers, not web developers
- Members-only areas, documents, and directories behind login
- Events, forms, giving pages, and announcements editable in place
- Hosting, SSL, custom domain, backups, and updates included
- Accessibility and mobile handled as a requirement, not an upgrade
Where the signal layer comes in
The site is instrumented like everything else. You see which pages members actually use and where they give up — so the next revision is driven by behavior rather than by whoever spoke loudest at the board meeting.
CRM, invoicing, payments
Operations platform
Member and contact records, invoicing, payments, and communications in one system, under our name and our support.
The problem this solves
The records live in one product, the invoicing in another, the email list in a third, and the payments somewhere nobody can fully explain. Nothing reconciles automatically, so somebody does it by hand every month — and when that person leaves, the reconciliation leaves with them.
What is included
- Member, donor, and contact records with full history on one timeline
- Invoicing, dues, pledges, and payment plans with automated reminders
- Card, ACH, and recurring payments, reconciled against what was owed
- Email and SMS built off live records rather than exported lists
- Calendars, forms, event registration, and pipelines
- Automation for the sequences that currently live in somebody's head
- One vendor, one bill, one support number — ours
Where the signal layer comes in
Because the platform and the signal layer are the same engagement, patterns that span modules become visible without anyone exporting anything: the member whose lapsed invoice, missed events, and unopened email add up to a departure nobody saw coming.
The people
Who does the work
Software that nobody has time to operate is shelfware. This is the half that makes the platform half real.
MSP
Managed IT
A real IT function for an organization that cannot justify hiring one.
The problem this solves
IT runs on a volunteer with a day job, a board member's relative, or nobody. Laptops go unpatched, the Microsoft 365 tenant has no administrator, passwords live in a shared spreadsheet, and the backup has never been tested.
What is included
- Helpdesk for staff and volunteers, with response targets in writing
- Endpoint management, patching, and antivirus across Windows and Mac
- Microsoft 365 and Google Workspace administration and license cleanup
- Identity and access — MFA, least privilege, offboarding that actually removes access
- Backup and recovery, tested on a schedule rather than assumed
- Network, wifi, and the equipment in the building
- Security monitoring and a documented incident response path
Where the signal layer comes in
OLi shows which applications your staff genuinely use, so licenses follow the real work instead of the renewal calendar. Cancelling what nobody opens routinely pays for a meaningful share of the engagement.
Dedicated teammates
Back office & resourcing
Dedicated teammates doing the administrative work, at a cost that fits a mission budget.
The problem this solves
You need a bookkeeper, an administrative assistant, and somebody to answer the phone. At local rates you can fund roughly half of one. So the work is split across people hired to do something else, and your program staff do data entry at night.
What is included
- Bookkeeping, month-end close, AP/AR, and expense processing
- Payroll and HR administration, records, and onboarding paperwork
- Administrative and executive assistance, scheduling, and reception
- Member and customer support, data entry, and records hygiene
- Board packets, management reporting, and 990 preparation support
- IT helpdesk tier one, working alongside the managed IT service
Where the signal layer comes in
Every board approving outsourced administration asks the same question, and it is a fair one: how do we know the work is being done? Instrumentation answers it with evidence rather than assurance — which systems were worked in, how long tasks took, where they were blocked, and how that changed over the engagement. You see the same data we do.
How the resourcing model works, stated plainly
- Teammates are based offshore. We say so directly rather than describing them as a 'global team' and letting you find out later.
- They are employed with benefits by an established BPO partner — not contracted piecework, not a gig marketplace.
- Dedicated to your organization, not shared across a pool. You interview and select the person, and they work your hours in your systems.
- Recruiting, employment, payroll, equipment, and cover for absence and turnover are ours to handle.
- The cost is materially below an equivalent local hire, which is the point — it is what turns half a role you cannot fund into a full one you can.
- If offshore support is not appropriate for your organization or your donors, say so and we will scope the engagement without it. Several of our services stand on their own.
Take the whole stack, or one piece of it.
Most organizations start with one service and add others once they trust the first. The assessment is how we work out which one should go first — and it is usually not the one anybody guessed.